FAQ

Frequently asked questions

Product

Why Norwegian plants?

Norwegian plants need to survive arctic winters. They need to protect themselves from -30 degrees. The ripening window in Norway is short and the plants need to get all the nutrition to the blooms fast, making them more potent than anything else on the planet. Our products are filled with them.

How do you source raw materials?

Many of our ingredients are plants that grow naturally on the Norwegian mountainside. These plants evolved to survive arctic winters and pack a punch! We source these plants from different regions in the Northern Hemisphere (mainly Northern Europe).

Other ingredients we source from high quality organic farms around Europe & Asia.

How do you make the products?

We naturally dry the flowers at 22 degrees for multiple days. This keeps all the nutrients and lets us make products of a much higher quality. All products are handmade — machines can't make products like these.

What's special about your formulas?

We spent years creating a few simple, powerful products with fast results. Normal brands use 50-70% water. We use 0 water. Everything in the jar has a purpose for your skin.

Are natural products as effective as ones with artificial ingredients?

They are powerful and without all the side effects. The reason the big companies use artificial substitutes is that it's a lot cheaper and easier for them to make the products.

The diversity we have in our backyard combined with 20 years of skincare experience puts us in a unique position to make a healthy alternative to everything on the market — without it being crazy expensive for you to buy.

What type of skin does it work on?

The products are made for skin that faces harsh weather. In Norway we have temperatures from 30 to -30 degrees, so the formulas are built for dry, sensitive and mature skin as part of a daily routine.

Shipping & Returns

Where do you ship from?

We ship from 4 regional fulfillment centers, so your order leaves from the location closest to you:

US Warehouse: Nexus Fulfillment C/O Lumina Brands, 4310 Industrial Blvd, Tampa, FL 33619 — USA, Canada, Mexico

EU Warehouse: PrimeLogistics Europe, Nijverheidsweg 14, 3534 AM Utrecht, The Netherlands — European Union & Switzerland

UK Warehouse: Apex Distribution UK, Unit 4, Riverside Trading Estate, Reading, RG21 0PN — UK domestic orders

AUS Warehouse: Meridian Logistics, Building C, 18-20 Enterprise Drive, Eastern Creek NSW 2766 — Australia, New Zealand, Singapore

How long does delivery take?

US, Canada & Mexico: 2-5 days. Free shipping on $40+ orders.

European Union & Switzerland: 5-9 days.

United Kingdom: 7-12 days.

Australia: 7-12 days.

Do I have to pay customs or any other fees?

Everything is paid except for Switzerland and Norway. You may be subject to customs there because we ship from the EU and not from within the country.

How do returns work?

Let us know if you want to return by sending your request through our contact page. When you opt in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

What is the 60-day guarantee?

Use the products daily for 60 days. No result? No worries — you get your money back. Skin and hair can be as unique as you are.

Science

How did you learn about ancient viking plants?

By studying ancient books and learning from extremely competent people with decades of experience with plants used in traditional care routines. We have spent more than 5 years learning from respected people across Norway and discussing with them when choosing what ingredients to put in the different products. It's not only the ingredients themselves that matter, but also how they work together.

Are your ingredients backed by research?

Most of our ingredients are backed by thousand-year-old Norse traditions and by modern research — they are the subject of hundreds of thousands of studies on PubMed.

Do you have an advisory board?

We have an advisory board consisting of traditional plant experts, medical doctors, dermatologists and experts on women's hormones. Our products must be the best on the market and safe — if not, we don't put them on the market.

How do you test your products?

We have developed them over the years with testing and optimizing. We start with the concern we want to address and find the most potent ingredients for it. We produce in a way that keeps all the nutrition from the ingredients in the end product, combining ancient wisdom with modern science.